What is the difference between the Standard, Plus, and Premium packages?

The Standard package includes 10 social media posts per month, high-quality visuals, hashtag research & SEO indexing, scheduling & posting, priority support, and 1 social channel included. The Plus package includes everything in Standard, but with 20 social media posts per month, Story Highlights, and Cover Photos and Banners. The Premium package includes everything in Plus but with 30 social media posts per month.

What happens after I sign up?

Once you’ve selected your plan, you’ll complete a simple onboarding questionnaire to give us more details and have an onboarding call with your social media manager. You then connect your social media channel to our platform, which allows us to schedule and post the content you’ve approved to your pages. 7 working days later, you’ll receive your full month of social media posts; for you; to review. We’ll change anything you don’t like, and once you approve, we’ll post it all for you throughout the month.

How will you know what to post for my company?

When you sign up for our service, you’ll be asked to fill out a questionnaire about your company, target audience, branding, and any post ideas you have. We’ll also examine your website and social media channels closely to understand your brand’s voice and visual style. This will help us create content that is consistent with your brand and resonates with your audience. We’ll also do some research on your industry so that we can create high-quality content that’s relevant and engaging for your audience.

Who will be working on my content?

Account Management is a crucial aspect of our services. Each client is assigned a dedicated account manager as their primary contact and the bridge between them and the rest of our team. These account managers are carefully selected to align with the client’s industry, ensuring the best social media management experience. Most of our team is based in the United States, with a few additional members in Europe, all of whom are proficient in English. Quality Assurance is paramount to us. We take ownership and responsibility for our work, ensuring that everything we do is of the highest quality. Our Content Specialists are all native English speakers, meaning your social media pages will appear as if you posted the content. This unwavering commitment to excellence sets us apart and instills confidence in our ability to deliver outstanding results for our clients.

Are the posts custom-made?

Yes! We make content just for you. It can be pictures, videos, articles, and more, all designed to fit what you need. We don’t use anything that already exists—everything is made specifically for your brand. Whether you’re selling things, trying to get your name out there, teaching people, or just having fun, we can help. You can use this content for ads, branding, teaching, or entertainment.

Will I see the posts before they go live?

When you sign up and fill out our questionnaire, we’ll send you all the posts we’ve created for you to review within 7 working days. You’ll get a link where you can see the posts and give us your feedback. We want you to be thrilled with the content we create, so if there’s anything you don’t like, we’re happy to keep changing it until it’s just right for you. Most of the time, our posts are perfect from the start, but if they’re not, we’ll keep working on them until you love them.

Where do you get the content/visuals from?

The approach we take depends on the amount of content our clients have. If a client has abundant content, we primarily use that to create posts. For clients with limited content, we typically utilize premium stock photos or create more graphic design-based posts that align with their brand. However, the specific approach is determined collaboratively with the client.

Can you make content for my industry?

We have experience working with clients from a wide range of industries, including education, e-commerce, podcasts & arts, professional coaching, food & beverage, professional services, travel & tourism, beauty & wellness, construction & interior design, home services, photography, automotive, accounting & financial services, restaurants, faith-based organizations, medical, SaaS & tech, healthcare & dentistry, authors, real estate, music, fashion & retail, leisure, staffing & recruitment, digital marketing agencies, legal, and many more. We are highly confident that we can produce high-quality content in your industry using our proven process.

What if I have specific things I want you to promote?

We will definitely make sure to include that. All the posts we create are planned out a month in advance. If these things are planned in advance, we can easily include them. We always check in with you 5 days before the next month starts to see if there’s anything we should include in the next batch. However, if there’s something urgent that you want to post about right away, we suggest that you post it yourself and leave the planned posts to us.

What is your cancellation policy?

You can cancel month to month – but we do ask you to cancel at least 7 days before your next month starts as that is when we’ll be working on your posts for the next month.

What is your refund policy?

We offer a 14-day money-back guarantee for our social media management services, including posts and/or videos. However, this guarantee does not apply to blog posts and ads management services. Once payment has been made and the 14-day money-back guarantee period has passed, no refunds will be issued. We operate on third-party platforms, and due to possible instances of disconnection, delayed review of our work by clients, and our operation as a monthly subscription service rather than a full-service agency, we do not offer refunds. Refund requests within the 14-day money-back guarantee will only be processed after all social media posts shared to your social media pages have been deleted. Upon refund, you also agree not to use any content created by Pixel2Perfect for your business. Our fees are payable for the time and work performed, not dependent on marketing results. We offer credits for any substantiated errors made on our side.

Do I have to share my login details?

No, you simply connect your social media accounts to our scheduling platform through the official integration, and no passwords are needed.

Can I still post on my own profiles?

Yes, you can. We encourage our clients to add their own content when they need to. It’s up to you how involved you want to be. If you’re simply too busy to do anything on social media, then you can relax knowing we’ve got your accounts covered.

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